Privacy Policy

Effective date: January 3, 2026

FixPoint Appliance Repair & Installation (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a service request, or contact us by phone.

Information we collect

We collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Phone number
• Email address
• Service address
• Details related to your appliance or service request

This information is collected when you:

• Submit a form on our website
• Call or text us at (239) 456-7777
• Request appliance repair or installation services

How we use your information

We use your information to:

• Respond to inquiries and service requests
• Schedule and manage service appointments
• Communicate with you regarding your service
• Provide appliance repair and installation services
• Improve our customer service and business operations

We do not sell, rent, or trade your personal information to third parties.

Use of Workiz CRM

We use Workiz, a third-party customer relationship management (CRM) platform, to manage customer information, service requests, scheduling, and communications.

Information submitted through our website forms or provided by phone may be securely stored and processed within the Workiz system to help us operate our business efficiently.

Workiz may process data on our behalf in accordance with its own privacy and security policies.
For more information, you may review the Workiz Privacy Policy at:
https://www.workiz.com/privacy-policy

Phone calls and messages

When you call or text (239) 456-7777, we may collect information you provide during the conversation to assist with scheduling, customer support, or service-related communication.

Calls or messages may be logged for operational and service quality purposes. We do not use this information for unauthorized marketing purposes.

Cookies and website data

Our website may use basic cookies or similar technologies to improve functionality and user experience. These technologies do not collect personally identifiable information unless you choose to provide it.

You can control or disable cookies through your browser settings at any time.

How we protect your information

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure.

While no method of transmission over the internet is completely secure, we use commercially reasonable safeguards to protect your data.

Sharing of information

We may share your information only when necessary to:

• Provide requested services
• Work with trusted service providers that help operate our business (such as Workiz)
• Comply with legal obligations

All third-party service providers are required to protect your information and use it only for business-related purposes.

Your privacy rights

You may request to:

• Access the personal information we have about you
• Correct or update your information
• Request deletion of your personal data, subject to legal or operational requirements

To make a request, please contact us using the information below.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

FixPoint Appliance Repair & Installation
Phone: (239) 456-7777